Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Leadership and People Management,Education and Training
In today’s inter-connected and fast-paced business environment, communication is more than simply sending, receiving and processing volumes of information on a daily basis. Effective communication is about articulating your ideas and presenting them more effectively and persuasively to your colleagues, customers and senior management.The $trategic Communicator (T$C)...
Provider: ODE Consulting
In the last generation, people had one job after graduation and they retired with the same one on the day he received the golden retirement watch.Today’s workforce, however, is a dynamic and complex mix of Traditionalists, Baby Boomers, Generation X, Generation Y and soon to hit the workforce - the Generation Z.Managing the intergenerational workforce also means managing ...
OVERVIEWManaging Conflict Workshop helps individuals view conflict as an opportunity instead of an obstacle, so they can create a conflict-positive business environment. The program introduces new methods to help participants diagnose various levels of conflict. This program also provides a unique process for addressing different conflicts, and effective resolution tactics for solving them.SIMULAT...
OVERVIEW“In a successful negotiation, everyone wins. The objective should be agreement, not victory.”“Every desire that demands satisfaction and every need to be met-is at least potentially an occasion for negotiation; whenever people exchange ideas with the intention of changing relationships, whenever they confer for agreement, they are negotiating.”The focus of this program is to provid...
OVERVIEWThe workshop describes the importance of influence in today’s complex organizations. Demonstrates how participants can influence their organization, build stakeholder alliances through reciprocity, values, expertise and power, and engage in constructive dialogue to surface organizational blind spots. Shows how participants can promote consensus and action, as well as manage and motivate ...
For those pursuing an internationally recognised accreditation, this highly successful Coach Accreditation Program leads to the International Association of Coaching (IAC®) Masteries™ Practitioner designationWHAT will you learn?The IAC® Coaching Masteries™ are the focal point of this Coach Accreditation Program.On completion of the program, you will be able to apply ...